Return policy
The following terms apply to all returns unless otherwise agreed in writing.
- Return Conditions
Returns are only accepted following written agreement with Spillvac.com. For a return to be approved, the following conditions must be met:
- Return requests must be made within 30 days of the delivery date.
- The product must be unused, undamaged, and in its original packaging.
- Return shipping costs are borne by the customer.
- A restocking fee of up to 20% of the product value may apply to cover administrative and handling costs.
- Claims
Claims are only accepted in the event of manufacturing defects or faults that occur despite proper use within the intended area of application.
- Claims must be submitted within 7 days of discovery of the defect.
- Visible damage upon delivery must be documented with photos and reported immediately.
- Spillvac.com will assess whether the issue qualifies for a warranty claim based on technical evaluation.
- In the case of an approved claim, the product will be replaced at no extra cost.
- Return shipping for approved claims will be paid by Spillvac.com.
- Exclusions from Warranty
Claims will not be accepted if:
- The product has been used outside its intended application (e.g., environments with poor compressed air quality).
- The damage was caused by incorrect installation, handling, or maintenance.
- The product has been modified without prior written approval from Spillvac.com.
- Return Process
To initiate a return or claim, contact our customer service at info@spillvac.com with the following information:
- Order number
- Product article number
- Reason for return or claim
- Photos of the defect or damage (if applicable)
We will respond with further instructions within 1–2 business days.
- Replacement
If the return or claim is approved, a replacement product will be sent. No refunds are issued.